Showing posts with label warranty. Show all posts
Showing posts with label warranty. Show all posts

Monday, January 11, 2021

Nikon's repair policy clause permitting them to refuse to repair a lens is unethical

Nikkor 18-200mm lensLast week, Nikon announced the elimination of their international warranties for their interchangeable lenses and accessories. This includes both their F-mount and Z-mount lenses, plus all Speedlights, etc. In the future, Nikon will only provide local warranties specific to countries or regions of sale under their marketing system or by shipping destinations.

Nikon states that this change was necessitated due to regional and national laws and safety standards. They have found it impossible to craft an international warranty that is effective and falls in line with regulations and laws around the world. That's understandable.

For Nikon users with existing international warranties, the warranties will remain in force for the full term of their warranty. Nikon warns users with lenses and accessories with international warranties, however, that

“If any repairs are performed on that product in a country or region not covered by the warranty, the user is responsible for all repair fees, even if the warranty is still valid.”

That statement has always been true for Nikon lenses and accessories.

The new warranty policy changes are going into effect this month.

Sunday, March 23, 2014

Calumet Photographic bankruptcy update: Contact Information for those with rental equipment and other issues

Calumet Photographic Logo, courtesy of Calumet PhotographicAs reported here earlier this month, on March 12th Calumet Photographic, the US based photography store chain filed for Chapter 7 Bankruptcy and closed all their US locations. The Calumet stores in the United Kingdom, and elsewhere in Europe, being financially separate entities from the US company, are unaffected by the US bankruptcy.

By the middle of the day on March 14th, the Calumet US website, as well as their Twitter and Facebook accounts were shut-down.

There are many US Calumet customers who are currently holding photography gear rented from the company, and currently unable to return the gear, due to the store closures. Others have prepaid orders at the company, while others have Calumet US store based credits.

Friday, March 14, 2014

Unreturned rental gear from bankrupt Calumet Photographic isn't owned by renters

Calumet Photographic Logo, courtesy of Calumet PhotographicFor many of us in the photography world, it was a sad day today, when we learned that Calumet Photographic in the US filed for Chapter 7 Bankruptcy on March 12th, and closed all their stores in the US.

Apparently their employees were given no warning of the impending bankruptcy, and many have personal belongings remaining behind the locked doors of Calumet's stores. They appear to be completely in the dark about what will happen next, and when they can retrieve their belongings.

Calumet was an important part of the communities in which they had stores, not only selling equipment to professionals and amateurs alike, but offering quality classes for photographers at affordable prices.